Park Hall
Country Cottages Terms and Conditions
- Contract - A
booking Contract is entered into between Park Hall Country
Cottages and the Client upon receiving guaranteed payment
information from the Client in the form of debit or credit card
details guaranteeing payment for the booking or upon receipt of
an actual payment made by credit or debit card, bank transfer,
banker’s draft, bank cheque or by cash payment in sterling
pounds. The booking Contract becomes binding when Park Hall
Country Cottages receives and accepts the guaranteed credit or
debit card payment details or actual payment made by credit or
debit card, bank transfer, banker’s draft, bank cheque or by
cash payment in sterling pounds. This Contract shall be governed
by and subject to the laws of England and Wales and any dispute
between the Client and Park Hall Country Cottages shall be
submitted to the exclusive jurisdiction of the Courts in England
and Wales. The booking contract will be subject to all the terms
and conditions below. All booking contracts are non
transferable.
- Deposits - A deposit of
£50 per person for bookings between two and five nights is
payable if the booking is made more than three calendar months
prior to the arrival date. For bookings exceeding five nights a
deposit of one half of the total amount payable is due at the
time of making the booking. For bookings made less than three
calendar months prior to arrival both the deposit and the
balance of the full amount is payable upon booking. All booking
deposits are non-refundable; this includes all guaranteed
payments made at the time of the booking by telephone or email
using a credit or debit card. The balance of the full amount of
the agreed rental for the cottage is due on or before three
calendar months prior to arrival. Payments by credit card will
incur an additional 3.5% charge. Park Hall Country Cottages
shall construe non-payment of the balance of the rental by the
due date, as a cancellation of the booking. It is not compulsory
but Clients may wish to consider taking out personal holiday
insurance, including booking cancellation cover and should
discuss this with their insurance agent.
- Cancellations -
You are strongly recommended to take out travel and holiday
cancellation insurance in case of any unforeseen changes to your
planned arrangements. Any cancellation of a booking
contract must be made in writing to Park Hall Country Cottages
and sent to the address as shown on the confirmation letter. On
receipt of notice of a cancellation, Park Hall Country Cottages
will attempt to re-let the cottage for the period of the
booking. If the cottage is re-let for part or full term of the
booking period, Park Hall Country Cottages will refund the
Client the amount received for the re-letting, up to the value
of the amount the Client paid, less the full rental amount of
any period not re-let and less the initial deposit paid. All
booking deposits are non-refundable; this includes all
guaranteed payments made at the time of the booking by telephone
or email using a credit or debit card. In the event of a
cancellation of a spa relaxation treatment or romantic extras
please allow 7 days notice prior to your arrival date to avoid a
50% charge of the total treatment price; cancellation within 48
hours and ‘No Shows’ will incur a 100% charge. All no shows or
on the day cancellations or cancellations made during the
booking arrival and departure dates will be charged the full
amount of the accommodation including the price of any
relaxation treatments or romantic extras that may have been
booked in advance.
- Damage & Breakages – The
Client will be responsible, whether caused directly or
indirectly by the Client, for any damage or breakages to the
property or its contents. Children should be supervised at all
times and any breakages or damage caused to the property or its
contents by any guest or child will be the responsibility of the
Client. It is therefore the Client's responsibility to ensure
the cottage, its furniture, pictures, effects, fixtures and
fixings both in and around the cottage are returned upon
departure in the same state of repair and in the same clean and
tidy condition as found upon arrival. The Client is legally
bound to reimburse Park Hall Country Cottages for the repair or
the full replacement ‘as new’ costs for any items damaged or
broken or any additional cleaning charges on demand. Smoking is
strictly not permitted in the cottages. Any Client found to have
been smoking in any part of the cottage will be asked to leave
immediately. The Client’s property including vehicles, their
accessories and contents are left at the Client’s risk.
- Liability - Park Hall
Country Cottages, Park Hall, Park Farm, their owners, servants,
employees or agents will not be responsible for any third party
liability in respect of breach of contract, negligence, and
misrepresentation or otherwise.
- Warranties - Park Hall
Country Cottages does not warrant and is not responsible for the
accuracy of any verbal information given or statements made by
any of its servants, employees or agents.
- Visitors - Park Hall
Country Cottages and the facilities at Park Hall and Park Farm
are for the use of the number of persons as detailed
individually and clearly shown by full name on the signed
Booking Form and are only available for the date ranges as shown
on the Booking Form. The number of persons staying in the
cottage must not exceed the agreed number as shown on the
booking form. Park Hall Country Cottages reserve the right to
refuse entry to the Client and all persons detailed on the
Booking Form if this condition is not observed. Additional day
visitors may be allowed to visit Park Hall Country Cottages and
to use the facilities at Park Hall and Park Farm but only with
prior arrangement and with the consent of Park Hall Country
Cottages. A Day Visitor information sheet is available upon
request.
- Arrival & Departure -
The arrival time for all Clients is between 4pm and 5pm on the
day of arrival. Earlier or later arrival times may be arranged
but only with the prior agreement of Park Hall Country Cottages.
Park Hall Country Cottages will at all times endeavour to have
available the cottage booked but there may be an occasion when
an alternative cottage of a similar standard is provided and
Park Hall Country Cottages reserves the right to change the
cottage without prior notification. On the day of departure Park
Hall Country Cottages require all Clients to have vacated their
cottage and removed all their belongings before 10am.
- Pets/Dogs – Only small,
well-behaved, house trained dogs over the age of 18 months may
be accepted but only with the prior written consent of Park Hall
Country Cottages. The Client must detail the dog breed, age, sex
and temperament on the Booking Form. All dogs are the
responsibility of the Client and must be kept on a lead while
out in the grounds of Park Hall Country Cottages, Park Hall and
Park Farm. Dogs are not allowed in the cottage bedrooms. It is
the Client's responsibility to ensure that they keep their dogs
clean at all times and to ensure that their dog does not go onto
any of the cottage furniture. Dogs must also not be left
unattended in the cottage at any time. No other pets are
allowed.
- Housekeeping - A minimum
of £100 ‘sterling cash only’ housekeeping deposit is due from
the Client upon arrival, which will be returned by Park Hall
Country Cottages after departure, less any payment that may be
due for housekeeping charges, electricity or for any repair or
replacement charges to any damaged item. It is the Client's
responsibility to ensure the cottage is returned upon departure
in the same state of repair and in the same clean and tidy
condition as found upon arrival. On request, maid service can be
arranged during the Client's stay and payment will be agreed
between Park Hall Country Cottages and the Client. Failure to
leave the cottage in the same condition as found upon arrival
will result in additional charges, including housekeeping
charges, being incurred by the Client. The Client must undertake
to ensure not to do or permit anything on the premises which
might cause a nuisance or disturbance to Park Hall Country House
& Cottages, other guest’s or neighbours. Failure to do so will
result in the Client and all members of the Client’s party being
asked to leave the cottage immediately forfeiting the right to
any refund of any monies paid. All electricity used in the
cottage will be charged to the Client by meter reading on
departure or on a weekly basis for all longer stays of over 14
nights.
- Lost Property - It is
the Client's responsibility to ensure all their belongings are
removed from the cottage at departure. Park Hall Country
Cottages accepts no liability in respect of any items left
behind. All lost property items found by the housekeeper will be
kept for a maximum of 12 weeks awaiting collection. For all lost
property items not collected by the Client a £15 handling fee
and the full cost of postage and packaging will be charged for
each item returned, on request by the Client, using special
delivery post or courier system.
- Right of Entry – Park
Hall Country Cottages will be allowed the right of entry to the
cottage at all reasonable times to inspect and undertake any
necessary repairs or maintenance.
- Safety – Clients must
accept the sole responsibility for their own safety and the
safety of their children and other members of their party or any
visiting adults and children to the cottage during the Client’s
stay and remember that Park Farm is a busy working farm. The
Client must not allow children to roam unsupervised around the
farm and grounds or leave children unattended at any time. Extra
care must be taken when using the barbecue and the Client must
ensure children are supervised at all times near all cooking
appliances.
- Miscellaneous – These
terms and conditions override and supersede all previous
versions in any previous course of dealing with Park Hall
Country Cottages and the Client. In the event of any
inconsistency between these terms and conditions and any other
literature whether found on the Park Hall Country House &
Cottages website or otherwise, the provisions of these terms and
conditions will prevail. If any of these terms and conditions is
prohibited by law or judged by a court to be unlawful, void or
unenforceable, the provisions shall to the extent required be
severed from this agreement and rendered ineffective as far as
possible without modifying the remaining provisions of this
agreement and shall not in any way affect any other
circumstances or of the validity or enforcement of these terms
and conditions.
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